A flight attendant on a weather-delayed plane at LaGuardia Airport in New York City screamed at passengers and scared them out of leaving the aircraft.
American Eagle flight attendant Jose Serrano was responsible for the commotion that was caught on video. Flight 4607 to Raleigh-Durham, N.C. was experiencing a five hour delay on Monday that got the attendant a bit riled up.
The flight was scheduled to leave at 1:25 p.m., but could not due to heavy rain. Passengers were not allowed on the flight until 4 p.m. The plane was then stuck in traffic behind 20 other aircrafts on the runway, so the pilot decided to go back to the gate to refuel. Passengers were told to get off at the gate and did not board again until 6 p.m.
Serrano can be seen on video telling passengers, "If anyone has the balls to want to get off, I'll let you get off," witnesses told the New York Post.
"I'm not responsible for the weather!" Serrano reportedly said. "I don't care anymore. This is probably my last flight," witnesses quoted Serrano as saying.
As a result of the incident Port Authority police were called onto the plane.
American Airlines apologized for the incident, saying in a statement that it did "not believe that the passengers' frustrations were always met with the level of service that we expect from our people."
Although Serrano was not arrested by Port Authority police, he was however removed from the plane.
The incident recalled one similar to it that occurred just a year ago, where a JetBlue attendant swore at and frightened passengers by pulling the plane's emergency chute.
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