Telephony is communication between devices in different locations across the world. It is a wireless connection. It improves the traditional Public Switched Telephone Network (PSTN) that required devices to be physically connected to communicate, like the landline. Read on to find out why your business needs IP telephony services.
How Does IP Telephony Work?
IP telephony system refers to the technologies used to transfer data (voice, fax, etc.) using Internet Protocols (IP). This means that a phone call made using IP telephony uses the internet as the medium of communication instead of a mobile network. An IP phone uses a modem or router to connect to the internet. The highlight of IP telephony is portability, efficiency, and lower cost. It has made it possible to connect to anyone across the world. Many businesses have adopted the Hosted VoIP in which data is sent from the IP phone to the service provider through the internet. The service provider will then handle the rest of the processes in the cloud.
Why should your business adopt IP telephony?
IP telephony is so much cheaper than traditional landlines and mobile networks. Considering that businesses make up to thousands of calls in a day, call charges can cost businesses so much. Thanks to IP telephony, instead of paying thousands in call charges, a business will only pay the internet service provider (ISP) for calls plus other functionalities.
Minimal Requirements To Set Up.
When the business needs to add a new phone line, it happens virtually rather than physically. Instead of installing another phone line, the business will only add an IP phone in the router through the web interface.
Ease Of Use.
IP telephony is wireless and portable. IP telephony empowers employees to work at home because all they need is their IP phone (could be software installed on their computer) and an internet connection. Additionally, the fact that all call procedures are handled in the cloud reduces the business's cost and burden. A business using IP telephony does not need a dedicated call center.
Easily Integrated With The Business Infrastructure.
IP telephony services are easily integrated with the current business infrastructure, including customer relationship management (CRM), credit card readers, fax machines, and other applications. Fax and credit card information can be sent through e-mail.
IP phone services are faster and robust. With IP telephony, multiple devices can share a phone number. Fast phone lines increase the efficiency and productivity of business departments. IP phones improve communication through better video conferencing, e-mails, and real-time messaging. Fast communication improves customer service, thus more sales and customer loyalty. Good communication within the business improves collaboration and work handling between departments, thus better results. It also allows recording meetings and other communication, which can be played back for uses such as staff training.
Better Use Of Bandwidth.
IP telephone systems are all about better use of business resources. IP telephony systems employ voice activation detection to save on data during phone calls. It works by compressing data during periods of silence during a phone call. The result is a better allocation of the available bandwidth.