The effects of dissatisfied employees are not just felt psychologically but financially as well. A Gallup study revealed that those who are not satisfied with their jobs cost the United States $450 billion annually. This huge amount does not even include employees who are not 'engaged' in their employment.
In contrast, businesses with engaged employees experienced 21 percent higher productivity and 22 percent higher profits. These companies also have 25 to 65 percent lower employee turnover, 37 percent lower absenteeism, 48 percent fewer employee accidents and 28 percent lower employee theft.
By these figures, you can see that it really pays to have employees that are not dissatisfied with their jobs or their companies.
It stands to say that you must not let the number of dissatisfied employees grow in your business for the following reasons:
1. Your workforce productivity will be adversely affected
Disgruntled employees will invariably lose their focus on their jobs and be more concerned about their grievances. If they are not stopped, their attitude will rub on with your other workers and pretty soon, you will have a big problem in your hands.
2. Your employee turnover will be high
Once the attitude of a dissatisfied employee is transferred to your other employees, they will entertain the idea of transferring to another company. That would be costly especially if a valued employee which you have trained and nourished for a certain job seeks a better opportunity. The cost you've spent in training and nourishing him goes to the wind.
3. Customer retention
If your business requires your employees to have a face-to-face interaction with customers, their disgruntled attitude will show, especially when they are dealing with a difficult client. Thus, your sales will go down, not because you have a dysfunctional product but because of a low-functioning sales rep.
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